It’s always good when we get feedback about one of our holidays but when someone sends us a full diary about their holiday it’s extra special. So, when we received this diary from a regular customer we were delighted so we have pubished it in full onour blog so that if anybody is planning a holiday to Sousse in Tunisia they can benefit from the information. Hope you enjoy it !

Wed. 31.03.10

Left home at 9:30 a.m for Wakefield Coach Station for coach to East Midlands airport.  This was our first time from East Midlands.  We arrived on time, checked in and had a good meal in the restaurant, had a quick look around the duty free and was presented with a complimentary glass of Baileys to try to see us on our way.  The flight took off early and after a couple of G&T’s on the plane we arrived on time in Monastir.  This was our 5th time to Tunisia but we were a bit nervous about the transfer as we had never booked an independent transfer before, but Michelle from Global Holidays had been her usual efficient self and everything went smoothly.  We had a whole coach for 4 of us, plenty of room to spread out for the journey to Sousse.  We had a quick and efficient check in at Riadh Palms hotel, a lovely room overlooking the pool and sea.  Nothing to complain about so far.  Went for dinner and had a nice meal of cous cous and lamb, had a quick beer after dinner then back to the room to unpack and catch up with some sleep.

Thurs. 01.04.10

A welcome meeting had been arranged for us at 9:30 a.m. which was a surprise as we didn’t expect this as we had not gone with a tour operator.  Sarah who was an English girl living in Tunisia was the hotel (Medhotels) rep.  We have done most of the touristy things in Tunisia on our previous 4 visits but did make enquiries about the Red Lizzard train and we booked ourselves onto the Alzahra Sound and Light trip.  After breakfast we also booked a spa treatment package for the next day with the on site newly opened spa.  We sunbathed all day until 4 pm and then had afternoon pancakes but decided we really didn’t need these after all the food we ate at lunchtime so decided we wouldn’t have pancake break again!  We then went in search of the England Bar attached to the hotel so we wouldn’t miss the important (to us anyway) upcoming football matches.  At 6:30 pm we went to see Sarah to pay for the excursions but she had disappointing news about the Red Lizard – it still wasn’t running due to flood damage last year.  Never mind, a good reason for returning again – as well as the good weather which we had to admit was better than we expected.  After evening dinner we played cards in the lounge with the help of a few drinks.  As we were still a bit tired we didn’t venture into the disco.

Fri. 02.04.10

Our spa day so we had a reasonably light breakfast in view of all the massages that were coming up, so we headed for the spa at 9:30 a.m.  This was a fantastic decadent morning which I can thoroughly recommend.  We had a body scrub and body seaweed wrap in the hammam, hydro massage, waterfall massage, etc which all lasted 2½ hours.  We then went off and booked ourselves into the a la carte restaurant for later in the week followed by a beer before lunch.  After lunch we had someone trying to talk us into more spa treatments but we had already decided we would have another go before we went home at the end of our holiday.  We sunbathed until at 3:00 p.m. when a cold wind got up.  We had pre-dinner G&T’s (but not as we know it!) and after dinner we played cards again with coffee and brandy – also not as we know it!

Sat. 03.04.10

After breakfast we sunbathed until 11:30 then we changed and headed off to find a decent football bar.  We found the Rose & Crown in the Taj Marhaba Centre as recommended to us which was only a few minutes walk away, this was a nice centre and the bar was really friendly and good atmosphere.  5,600DT per pint – all spoilt because we lost.  We hurried back for lunch which is served until 3:00 p.m. – just made it but they didn’t seem to mind at all and insisted we take as much time as we wanted along with 3 glasses of red wine each and then insisted we finished off the rose, paralytic we then left and went to our room and slept it off then got ready for dinner with usual G&T, dinner, coffee & brandy, etc.

Sun. 04.04.10

Early start on beach for hopefully a full day sunbathing.  We took sandwiches made at breakfast time as we were getting a bit over faced with two big meals a day.  The cold wind got up again and we gave in at 3:30 pm and walked into Sousse.  When we got back we had hot chocolate with brandy and read before getting ready for dinner.  Usual after dinner entertainment.

Mon. 05.04.10

Very windy today but nice warm sun so walked into Sousse to look around the medina to see what we couldn’t live without.  We bought some saffron but didn’t buy anything else – saw lots that we could have!  Went to see the hotel where we stayed 35 years ago.  The centre of Souse has vastly changed from my memories and the hotel looks something of a 1 star now with no pool.  We returned to the hotel mid-day by which time the wind had dropped so we sat in the sunshine and had a couple of beers before lunch at 2:30 pm.  After lunch we got changed and went to the beach for an hour.  Back to the hotel for an hour’s nap to recover from our long morning walking around.  Went down to the lounge about 6 pm for coffee and read for a while before getting ready for our evening in the a la carte restaurant.  It was nice to have waiter service for a change.  “Entertainment” in the hotel lounge tonight.  Singer/organ/synthesiser player but at least people got to have a dance if they wanted and it did make things a bit livelier, we even had a night off from card playing.

Tue. 06.04.10

Disaster day – the camera broke so spent half the morning trying to make it work but gave up in the end and bought a disposable from the shop outside the hotel.  As most of the morning had gone by then and it was an overcast day we had a couple of beers in the hotel gardens and read for a while before lunch, better than being back at work after Easter anyway.  We had an early lunch as we were going on an excursion to Friguia Animal Park (a Dolphinarium also opening soon).  This was about an hour away and the day finished with a 5 course deal and Zulu entertainment in the early evening.  It was a great place for taking children and we were lucky as there were several baby animals around at the time – lions and meercats.  The seal show was brilliant and very entertaining but the camel ride or not was useless.  We were told to head off to the camel ride straight away when we got there, before the coach parties, i.e. Thomas Cook, Thomsons, etc arrived so we wouldn’t have to queue but they wouldn’t let us go on them until the coach parties had been and gone by which time lots of time had been wasted.  We didn’t bother but it was very disappointing for children as it then meant they didn’t have time to go around all the park.  More time was needed really to go around, we were two adults and didn’t manage to see everything in the time allowed and we walk faster than children.  The meal and entertainment were enjoyable.  We were back at the hotel at 8:30 pm so rushed straight over to the Rose & Crown to watch the Arsenal/Barcelona match and then headed back to the hotel.  We collected 2 double brandies for our room then had an earlier night while we did a quick manicure and pedicure whilst enjoying our brandies.

Wed. 07/04/10

We were now into our second week.  It was overcast and windy again today so we went for a walk along the beach in the direction of Port El Kantoui.  The sun made a few appearances so in the end we had a nice walk and decided we would do it again on another overcast day.  We also made the decision to walk to PEK.  We were back to the hotel by 11:30 a.m. for a couple of beers and read before lunch.  Great – the sun came out and the wind dropped so we decided to have a late lunch and make the most of it.  After lunch we sunbathed again and read and had coffee and brandy and got ready for an early dinner and had a quick nap.  After dinner over to the Rose & Crown to watch yet another disastrous match.  Back to hotel.  We decided to try the Ceratine and discovered it was actually what they had been serving us for brandy all week!  At least we enjoyed it.  Back to our room with double brandies (or was it Ceratine?!) and read before sleeping.

Thur. 08/04/10

We walked along the beach to PEK.  It was a dull start to the day but the sun got out as we reached PEK.  We nearly got washed away by the sea as we rounded the last bend but managed to dry off by the time we got to the port area.  We headed to L’Olivero for pizza and a bottle of wine and sat in the lovely sunshine there for 2 hours.  We then went back to the fountain area and discovered we had just missed the afternoon show of dancing waters so sat there in the sunshine for most of the afternoon.  We had a quick look around the shops then got a tuk tuk back to the hotel for a well deserved beer at 4:30 p.m.  the tuk tuk cost 2DT each as opposed to the taxi which was 5 and the train 15 each.  We found a couple of sunbeds in a sunny spot and read for a while enjoying our beers.  After dinner we sat in the lounge and watched the more energetic having a dance to the sing/music player.  We discovered the hotel “show time” was actually held in the disco from 9:15 pm – there was no indication anywhere that this happened!  It took us a week to find this out only because we say everyone coming out at 11: pm.  I thought this was a bit late for children really.  At 11:30 pm we went to give the disco the once over but although it was open it didn’t start until 12:00 midnight.  We couldn’t be bothered hanging around waiting so decided we would give it a go another night and collected our usual brandies from the bar and went back to our room for a read before sleeping.

Fri. 09/04/10

Another disastrous day.  It started off well enough, nice sunny day.  We made sandwiches for the beach so we could make the most of it.  We had booked a late afternoon/evening trip to Alzahara, a sound and light show with meal included so we had to leave the beach at 3:30 pm.  Unfortunate as this was the best day yet.  We headed to reception at 4:45 pm for the coach to pick us up at 4:50 pm but were still waiting ½ hour later so rang Sarah the rep to find out what was going on.  She didn’t know why we hadn’t been picked up but suggested we get our own taxi – as if!  We made it quite clear how annoyed we were as we had come off the beach early and now had to hang around waiting for dinner at 8:00 pm.  She said she would give us our money back tomorrow when she came to the hotel at 2:00 pm, so another day we are expected to hang around the hotel.  Don’t know what she thinks we need all that money for now when we are AI.  Went back to the room to dump our bags and collect our books and headed to the bar to drink and read until it was time to get changed for dinner.  Usual evening.

Sat. 10/04/10

Cloudy today so headed for Medina in Sousse to do some present shopping.  We had a shower whilst in there.  We bought lots of lovely pottery (and still haven’t decided where we are going to put it all!) and then when we got back to the hotel just before lunch the sun had come out.  We sat on the loungers and had a drink before dinner but after dinner the shade had caught up with the sun loungers so we headed for the beach.  The left hand side of the pool seemed to get the shade by the late afternoon.  After dinner we thought about going to watch the Real Madrid/Barcelona game but got a bit late so played cards as per usual.

Sun. 11/04/10

After breakfast we arranged for lava stone massage for Tuesday then headed for beach whereupon we had an argument with the sunbed man who was extremely rude and aggressive, he expected people to tip him for moving a sunbed for them.  We were quite capable of doing this for ourselves and tried to make it clear to him but he was very insistent.  It annoyed me that sunbeds were always arranged around the pool every day but not on the beach purely, it seemed, so that he could pick one up and put it down for you and you were expected to tip him.  We do not mind tipping people on holiday and always do but we do this at the end of our holiday and not every time someone decides to move a muscle for us.  To me the whole point of going on an AI holiday is so that you don’t have to worry about having money on you every day.  I will be ready for him next year.  He was the only person who spoilt our holiday.  We had sandwiches on the beach for lunch then headed off to the Rose & Crown to watch the ManU/Blackburn game – another disaster – drew 0:0, we said our goodbyes to the staff and headed back to the beach.  After dinner we sat out in the garden as it was a lovely night.

Mon. 12/04/10

After breakfast headed off to the Medina to do last bits of shopping, we had showers again but it brightened up so we headed for the beach just before lunchtime but it clouded up again and started raining again so headed in for lunch.  It was sunny again after lunch so sunbathed all afternoon.  After dinner we had music again in the lounge, we had more drinks then at midnight headed off to bed with what we thought was brandy but when we tasted it it turned out to be whisky – not too bad though for a local drink!

Tues. 13/04/10

Today we had our lava stone massage straight after breakfast for us both – 9:00/10:00 a.m.  I did my packing whilst Liz went for her 9:00 a.m appointment.  At 10:00 a.m. I went to the spa, first 15 mins hammam then on for one hours stone massage.  Best massage I have ever had and thoroughly recommend.  Meanwhile Liz had been packing and so we met up at 11:00 a.m. and after confirming our transfer back to the airport we headed for the beach where we had our first beer of the day and read before eating our sandwiches with a glass of wine on the beach.  We sunbathed until 5:00pm then headed off for coffee in the hotel before getting ready for evening meal.  Dinner at 9:00 pm then finished evening off in hotel lounge.

Wed. 14/04/10

Up at 7:00 a.m. for early departure from hotel at 8:30 a.m after breakfast.  Everything went to plan and we were soon settled on the plane with a decent G&T headed for home.

My final thoughts being we will take our own bottle of gin next time!

Uncategorized holiday diary, Sousse, Tunisia

Do you need advice on your rights if you are affected by the collapse of Kiss Flights? If so this article may help you.

Firstly, if you are stranded abroad you will be able to catch your flight home as normal.

If you haven’t travelled yet then you will need to contact your travel agent and ask them to re-book your flights. You may need to pay again if you have booked just a flight only. Your travel agent will then need to complete an ATOL claim form and send it to the CAA with various documents.

If you have booked a package holiday which is using Kiss Flights then your travel agent should re-book your flights for you. You should not be asked to pay again as this is your tour operators responsibility but some travel agents may well ask you to pay again so that they can book another flight for you. This is where the whole area of consumer protection is a bit suspect because many travel agents will have used a Kiss flight and booked separate accommodation. This is not a traditional package holiday even though customers may not know the difference or indeed they may not have been told of the difference. This type of holiday can leave you exposed to a financial risk.

Anyone who has booked with Kiss Flights will get their money back as they were a company offering charter flights that are ATOL protected by the CAA. If you are unable to reach your accommodation because this has been booked separately then you may lose money.

Our advice for the future

Please use a trusted travel agent like Global Holidays whose services are free and who will give you expert help and advice. Global Holidays did not have any bookings with Goldtrail or Kiss. We refused to use these companies as we thought that they were suspect.

Our advice would be for you in future  to book with a travel agent that offers fully protected package holidays like Global Holidays as they will cover the whole of the holiday.

If you want to re-book your Kiss flight then you can call Global Holidays on 0845 299 4450. Please note that we are not connected in any way to Global Late Deals, The Holiday Collection Group or Sunmaster and you should contact these companies direct.

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Global Holidays has added a unique feature to its website. We have added a “live chat” facility. Booking a holiday should be more than booking online by  pressing a few buttons on your computer keyboard ! Most people would get a better holiday if they took advice from a travel agent and they would probably get that holiday cheaper as well !

Trawling the internet is good for giving you ideas but with many travel websites not giving you a true indication of the real price of that holiday because they want their prices to appear cheaper than other agents the internet has turned into a bit of a “wild west” !

Here at Global Holidays we have always advertised the correct price of a holiday and our prices do not have any other hidden extras. We also have excellent technology and love the internet but we also like the old fashioned idea of good customer service. Are you sick and tired of not been able to speak to anyone on the telephone ? Have you booked a holiday but then can’t speak to anyone about a query that you might have ? Or are you wanting to know where your tickets are ? These are the type of calls many online travel agents don’t want.

Here, at Global Holidays you will always be able to speak to someone about your holiday. We love talking to our customers and we have just made it easier for you to contact us by adding an online live chat facility. If you want to make a holiday enquiry or have a query about your booking just click the online chat button in the bottom right of our website and you will be able to speak to someone. It is simple to use and you will get an instant response.

When most travel agents don’t want to speak to you we are encouraging it ! So, give it a go….even if you just want to say “Hello” !

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Choose from a fantastic range of hotels, to wet your appetite here are a sample from our collection.

Hotel Thirty Thirty 3* – Great value in New York City. Located four blocks from the Empire State Building, and just a short walk to Macys.

Radisson Lexington New York 4* – Superb comfort in Midtown Manhattan. Great central location on Lexington Avenue and 49th street just blocks from the Rockefeller Center and a short walk to Macys.

InterContinental The Barclay New York 5* – For a little bit of luxury. Visit the world famous Barclay Grill and Restaurant. Located only block from Grand Central Station.

Must see and do:

• Marvel at the iconic shops of 5th avenue
• Take in the gloss and glamour of a show on Broadway
• Bargain hunt amongst an air of creativity in Greenwich village
• Tickle your taste buds with everything from delis to fine dining
• Skip the light fantastic on the ice rink in central park
• Take in the ultimate view from the top of Empire State Building.

Call Global Holidays on 0845 299 4450 for details

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We have always sold cheap flights but in the last few years it has become increasingly difficult to advertise the fact that we really do have cheap flights. It’s not that we just sell cheap flights, but that we sell flights for every airline and flight company that you can think of and that’s something that we often try to shout about.

The problem though is that whilst the price we give our customers does NOT include any hidden extras many airlines advertise the prices of their flights before those “extras” are added. And those “extras” can cost quite a bit of money. For example, there is the cost of luggage, online check-in fees, booking fees, exorbitant credit card charges and charges for travel insurance and so on that you need to make sure are un-ticked on the booking screen.

These practices make it difficult for us travel agents to make our prices look attractive even though we offer very competitive flight prices. It’s not, of course, just about price because we also pride ourselves on our good customer service. We are always here to take our customers phone calls without big queues and we always do our best to sort any queries or problems with the minimum of fuss.

The airline industry seems to have got itself a bad reputation for these pricing practices and when I came across this video about cheap flights I thought that I would share it with you!

Travel Advice cheap flights, hidden flight charges

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I was asked to talk about the failure of Goldtrail Holidays on BBC Radio today. I went into the plush BBC Radio Leeds studios in Leeds as the radio station had received calls from worried Goldtrail customers. Here is a summary of the advice I gave.

Firstly, Goldtrail Holidays had an ATOL which means that if you are abroad the CAA will arrange for you to be flown home on the same day that you were scheduled to return so that you will be able to continue your holiday as normal.

Secondly, if you had booked a flight only or package holiday with Goldtrail then you will not be able to travel and you will need to re-book a new holiday or flight. You will need to pay again for the new holiday but you will be able to make a claim for the cost of your lost holiday or flight. If you have booked direct with Goldtrail then you can download an ATOL claim form from the CAA website. If you have booked with a travel agent then you need to contact them and provide them with the ATOL receipt and Goldtrail invoice. Your travel agent will complete the ATOL claim form for you and send it to the CAA. Refunds should take 2 to 3 months providing that all the correct documents have been sent with the form. Ask your travel agent to send the ATOL claim by recorded delivery.

If you are still abroad on a Goldtrail holiday and you are being asked by your hotel to pay then you should tell the hotel that they will be paid by the CAA. The hotel manager can call a special telephone number at the CAA to be re-assured that they will be paid. The telephone number the hotel should call is the CAA overseas helpline number 0044 203 441 0846.

If you pay your hotel again because they are putting you under pressure to pay then you will have paid twice and won’t get your money back.

Finally, it is my opinion that booking a package holiday with an ATOL protected tour operator is still the best way to financially protect your holiday. Booking a separate flight and accommodation yourself has far more finacial risk than booking a package holiday. Whilst many people have had their holiday plans disrupted at least most people wiill get their money back. This may well not be the case of you have opted for the DIY holiday method.

Always use a travel agent, either an online one or on the high street and you are less likely to suffer financial loss.

Call Global Holidays on 0845 299 4450 if you want to book a fully ATOL protected holiday

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Goldtrail Holidays, the Turkey holidays and flights specialist has ceased trading today. It was anounced at 6pm today that the company had gone into administration. Goldtrail has about 16,000 customers abroad.

Goldtrail has an ATOL licence so anyone who has booked with Goldtrail will receive a full refund.

This week has been a miserable one for the travel industry as online travel agent Monster Travel also ceased trading.

Anyone who has booked with Goldtrail will need to make an ATOL claim and re-book their holiday or flight.

Global Holidays can help with re-booking. Call 0845 299 4450 to re-book.

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I was interested to read in the Travel Trade Gazette  that visits abroad fell by 15% in 2009 and that the number of holidays taken dropped by 7 million. That’s an amazing statistic and if you divide 7 million by the number of travel agents, tour operators and airlines in the UK that’s a considerable reduction in business for the UK travel industry.

Reading the story got me thinking whether this drop in people travelling abroad really was down to the recession like the story suggested or whether there was another reason for the decline. My first holiday abroad was back in about 1970 when my parents took the family to Lloret de Mar on the Costa Brava. Our tour operator was Clarksons and I remember that the holiday cost about £29 each ! The weather was hot and sunny as you would expect and the hotel seemed great to me at the time. There was a swimming pool of course, and I spent all my time in there. This package holiday stuff was, of course, a novelty to everyone and it was all so easy as the tour operator had organized everything for us.

40 years on from my first package holiday and things have changed considerably. Now, many people want to play at being travel agents and spend days searching for what they think are the best holiday deals. Most people are confident that they can organize their holiday themselves, although I still think an expert travel agent can save people much time and money.

But is there another reason why people are not going abroad in as many numbers? I agree that the recession is probably the main reason but is there another reason that is hidden behind the recession? I suspect the other reason is that there is not the same incentive to go abroad. Are we all bored with the sun, sea and cheap hotel and do we need another incentive to travel abroad? Are we making it too difficult and expensive to fly?

Hotels and self catering accommodation abroad has improved massively and there are now more 4 and 5 star hotels than ever before as people want some luxury whilst on holiday. Holiday destinations now offer far more than just a beach if you want it. For example, water parks, theme parks as well as an abundance of restaurants, shops and bars now all want you to spend money with them.

There is, of course, more to a holiday than just a beach and sunny weather. More people now want to see the real holiday destination rather than just the tourist bits. Whether its culture, amazing scenery or meeting the people then a holiday abroad now offers us all the opportunity to witness for ourselves how other people live and see how other cultures work.

If you are bored of the traditional beach holiday then maybe it’s time for you to move on to new places. Ask a good independent travel agent where they can recommend. You will probably be surprised what they can come up with for you!

What do you enjoy or dislike most about going on holiday abroad. Leave a comment and let us know.

Global Holidays  is the holiday specialist. Call them on 0845 299 4450

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We all use our mobile phones on holiday and we have all probably in the past come home to find a large bill for all those hours we have spent calling home. In this age of instant communications by mobile phone or mobile internet and email many of us have become addicted to keeping in touch with our friends or relatives and we also feel the need to check our email inbox on a daily basis or even keep our Facebook status updated.

Personally, I think it is good to be “off grid” for a while when on holiday. It’s amazing how stress free not having to worry about keeping in touch can be.  Once you have weened yourself off the urge to check your email whilst on holiday you realise how much you don’t actually need to stay in touch as much as you thought!

Mobile phone charges  abroad are very expensive so the first way you can avoid a large bill is by not using your phone apart from an emergency. This will also mean that you will have a more relaxing holiday. If you don’t use your mobile phone, it won’t cost you.

If you have to use your mobile phone whilst you are on holiday you need to be aware of the charges. It costs upto £1 a minute to make a call from abroad back home. You don’t need to be a maths expert to realise that the costs will soon mount up.

If you have to use your mobile phone whilst you are on holiday here are a few ways you can keep costs to a minimum:

1. If you have internet access get yourself a Skype account and use that to call another Skype account user.

2. If someone calls you from the UK on your mobile then it will cost you the call from the UK to wherever you are abroad. The caller only pays a UK to UK rate, so don’t think that if someone calls you that they are paying for the call !

3. Many mobile phone networks offer a cheap rate package for calls from abroad so check with your network provider to see if they do special deals. Also, make sure your phone is set up to work abroad – many phones won’t work abroad.

4. Sending text messages is equally as expensive and charges vary but can be up to 50 pence per text message. However, receiving a text from the UK is free so try not to get into long “text conversations”.

5. If you need to receive an incoming call from the UK, get the caller to ring the hotel and have them put the call through to your room. It’s much cheaper than a call to a mobile.

6. If you are going to be staying in an EU country it may be worth buying a Sim card for that country. This will mean that calls within that country will be cheaper than using a UK network.

For more information about using a mobile phone abroad and the charges involved there is a very good article here.

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Footnote

New EU rules have come into place from 1 July 2010 in a bit to prevent mobile phone users running up huge bills whilst abroad. The rules apply to data roaming or in other words using your mobile phone to access the Internet. Many people have run up huge bills for downloading films and music. It is reported that someone who downloaded a film ran up a bill of £37,000 !

The new rules mean that Internet users who use their mobile phone will be automatically cut off when their monthly bill reaches 50 Euros or about £41. You can contact your service provider if you want to increase this limit.

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