Customer Support
We have designed our website to be as simple and as user friendly
as possible. However, we realise that there will sometimes be questions
on the booking process, questions about tickets and payments and
about changes and cancellations as well as other queries. In addition
we have tried to provide advice on how to book cheap flights and
cheap holidays and generally get the best travel deals. This section
is intended to answer as many questions as possible. However please
feel free to call our reservations team or administration department
on 0845 299 4450 if you have any questions on any part of the booking
process.
How
to search for flights
How to use our online flight search.
How
to book flights
How to book cheap flights using our online booking system.
How
to cancel or change flights or a holiday
This section explains what happens if you want to change your travel
itinerary or cancel a booking.
How
to search for a holiday
How to get the best out of our holiday search system.
How
to book a holiday
How to book a holiday using our online search system.
How
to book car hire
This section explains the procedure for booking car hire.
How
to book a hotel
You can save up 70% on hotel rates Worldwide. This section explains
how.
How
to book airport parking and hotels
This section explains how to save money on airport parking and also
explains the booking procedure.
How to
pay for travel products
We accept all major credit and debit cards. More information is
provided in this section.
Is my
credit card number safe?
More information in this section to reassure you that your credit
card details are safe with us.
How
will my holiday or flight tickets be delivered?
Want to know when and how your tickets will be delivered? Check
the details here for all the information.
How
much baggage allowance am I allowed?
This section explains in detail how much luggage you are allowed
to take on your flight.
What
happens after I have booked?
All the details on what happens after you have booked your holiday
or flight are explained here.
What
is a Ticket on Departure (TOD)?
Find out what this means in this section.
Can I take
golf clubs or ski equipment?
If you want to know whether you can take your golf clubs on holiday
read this section.
Are
there discounts for children?
Want to learn how child discounts work, then read this part.
How can
I book an extra leg room seat?
If you are tall and need more leg room then you should read this
section.
How
can I book the cheapest flight tickets?
Check out our guide to booking cheap flights.
How
can I book a cheap holiday?
Check out our guide to booking cheap holidays.
When
should I check in at the airport?
Details of when to check in at the airport.
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