Terms and Conditions

Terms and Conditions

We endeavor to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.

Once a booking is made, the customer (lead name) guarantees that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This demonstrates the lead passengers agreement to pay the balance outstanding (if applicable) and understanding that if the balance is not paid within the time scale, Global Holidays reserve the right to cancel any arrangements made. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all times.

Tickets are normally dispatched 14 days before date of departure. If you do not receive your tickets 7 days before date of departure please contact us on 0113 258 2222. Unless otherwise advised tickets will be sent to the address of the credit card holder. If your ticket has not been paid for prior to the specified ticketing time limit advised by us or an authorised agent, we may cancel your reservation. All tickets are non-transferable, non-refundable and non-changeable. Carriage will only be provided to the passenger named in the ticket who may be required to produce appropriate identification. Tickets always remain the property of the issuing carrier and/or the relevant tour operator and will cease to be valid if they are mutilated or altered other than by us or our authorised agent. The ticket for your return or onward journey may not be valid or may cease to be valid if the first part of your ticket has not been used. Further to this passengers may be unable to commence their journey at an agreed stopping place other than that stated as their departure airport on the ticket.

All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred.

All clients must be in possession of a full 10-year passport. You MUST inform Global Holidays if you are NOT travelling on a British Subject's Passport. Persons over 16 years of age on day of travel must have their own passport. On a family passport the lead name must travel.

The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including (without limitation) i.e. India. Clients can use an express Visa Service to get these at an additional cost with normal and emergency services available. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with Global Holidays for advice or contact the embassy of the country you're travelling to.

Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit.

Full payment or a deposit is payable at the time of booking and the balance is payable in accordance with the operators terms and conditions and any applicable law. Payment is accepted by credit card or debit card or by cheque sent to our office address.

All outstanding balances for your holiday are due to be paid to and received by us at least ten weeks before date of departure. You can pay your balance on line, by sending your credit card details via email or by sending cheques. It would help us if you could copy the reference from the top of the receipt onto the back of any cheques. Alternatively you can call Customer Services on 0845 299 4450 to arrange for payment by credit/debit card.

Please note that payments by credit card incur a credit card charge of 2%. There is no charge for payment by debit cards.

We do not accept online payment at this time.

Global Holidays is not liable if there is any change by the carrier to a departure/arrival time previously given to you or shown on your ticket. All holidays and flights are for departure from within the UK. It will be the customers responsibility to verify the right times within 48hrs.

All flight timings are provisional and could be subject to change. You will be informed of any major change.

It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money or belongings or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. If you require insurance cover, Global Holidays will be pleased to arrange it at the time of booking, though you are free to make your own arrangements.

Date Of Cover - Clients are covered from the date that the insurance is paid, normally at time of booking.

Insurance Warranty 1:
Prior to and at the time of effecting the insurance if purchased through Global Holidays you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or curtailed; 
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given; 
(d) That if you or any other member of your party has received treatment as a hospital inpatient during the six months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday; 

Insurance Warranty 2:.
You will advise the company if any of the above arise after taking this insurance.

Cancellation must be in writing from the lead name on the booking and sent to: Global Holidays, 11 Gleneagles Drive, Normanton WF6 1WD.

Cancellation Charges - Please see terms and conditions of tour operator or airline for individual cancellation charges.

All accommodation ratings including any star ratings are the tour operators own. They may differ from the accommodation's official rating. Ratings may also differ from one operator to another, depending upon the individual assessment of the accommodation in question by that operator.

If you are travelling on a package holiday Charter flight from the UK the normal baggage allowance is 15kg per person plus one piece of hand luggage. However, some tour operators have a reduced luggage allowance on late bookings to nil allowance unless extra is paid for luggage at the time of booking. Your tickets will show what your luggage allowance is. If you exceed your luggage allowance you may be charged an excess baggage charge by the airline at check-in. Please refer to our Customer Support page for more information on your baggage allowance.

We are retail agents acting on behalf of The Global Travel Group Ltd in connection with the sale of travel products and unless specified as the operator The Global Travel Group Ltd is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure.

Before we confirm your travel arrangements our sales agent will explain important terms and conditions relating to the deposit paid and what will happen in the event of cancellation by you.

The information on this website is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site.

This Web site also includes links to external websites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.

Your statutory rights are not affected and any dispute will be administered by English law.

The air holidays and flights shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed on the booking confirmation sent to you. The flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book in the United Kingdom.

As part of our consumer protection policy all payments to us are paid into a separate "client account". All holidays and flights are fully bonded and protected by either the ATOL or ABTA financial protection schemes and The Global Travel Group Ltd has a cast iron customer protection guarantee which ensures that all payments made to us are fully protected against financial failure of the supplier or ourselves.

The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our web site is also collected through the use of cookies. Please refer to the specific section on webtrendss further down this page to see precise information on what information is collected.

All our customer records are kept on a secure and separate computer system and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked.

You may elect to join our mailing list and we will send you regular newsletters and details of special offers. You can withdraw from our mailing list at any time.

Global Holidays uses analytics software to monitor visits to our website. This software does not create individual profiles for visitors. We use cookies to track data such as the time/date of the visit, the time/date of last visit, the page viewed, the referrer, and other data. The cookies never include personal information such as name, mailing address and phone number. We do not collect such information and visitors that we track can not provide us with personal information through normal movement across a web site. As we do not build a database of individual visitors, the data that we do collect is never stored in any individual user profile; the data collected serves only to update aggregate counts allowing us to monitor traffic on this site. Visitors can also reject cookies.

If you have any queries about our data protection & privacy policy please call us on 0113 2582222.

Any complaints in respect of the travel product specified must be made within six weeks of the end of the holiday or journey concerned. All complaints will be acknowledged within 48 hours and a full reply sent within 28 days.

We encourage feedback about our Web site or the travel products supplied. Please contact us if you have any comments whether good or bad.

You may not reproduce any of these pages without our written consent. This site and all associated articles and artwork are © Copyright Global Holidays.