Customer Support

Customer Support

We have designed our website to be as simple and as user friendly as possible. However, we realise that there will sometimes be questions on the booking process, questions about tickets and payments and about changes and cancellations as well as other queries. In addition we have tried to provide advice on how to book cheap flights and cheap holidays and generally get the best travel deals. This section is intended to answer as many questions as possible. However please feel free to call our reservations team or administration department on 0845 299 4450 if you have any questions on any part of the booking process.

How to search for flights
How to use our online flight search.

How to book flights
How to book cheap flights using our online booking system.

How to cancel or change flights or a holiday
This section explains what happens if you want to change your travel itinerary or cancel a booking.

How to search for a holiday
How to get the best out of our holiday search system.

How to book a holiday
How to book a holiday using our online search system.

How to book car hire
This section explains the procedure for booking car hire.

How to book a hotel
You can save up 70% on hotel rates Worldwide. This section explains how.

How to book airport parking and hotels
This section explains how to save money on airport parking and also explains the booking procedure.

How to pay for travel products
We accept all major credit and debit cards. More information is provided in this section.

Is my credit card number safe?
More information in this section to reassure you that your credit card details are safe with us.

How will my holiday or flight tickets be delivered?
Want to know when and how your tickets will be delivered? Check the details here for all the information.

How much baggage allowance am I allowed?
This section explains in detail how much luggage you are allowed to take on your flight.

What happens after I have booked?
All the details on what happens after you have booked your holiday or flight are explained here.

What is a Ticket on Departure (TOD)?
Find out what this means in this section.

Can I take golf clubs or ski equipment?
If you want to know whether you can take your golf clubs on holiday read this section.

Are there discounts for children?
Want to learn how child discounts work, then read this part.

How can I book an extra leg room seat?
If you are tall and need more leg room then you should read this section.

How can I book the cheapest flight tickets?
Check out our guide to booking cheap flights.

How can I book a cheap holiday?
Check out our guide to booking cheap holidays.

When should I check in at the airport?
Details of when to check in at the airport.